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 You have a lot of sewing machine brands. Why so many? Yes, we do have all the best European and Japanese brands. Different makes and models offer different features to suit diverse tastes & requirements by the sewing public. We aim to provide a wide range of makes and models to satisfy most expectations.- Do you service and repair all brands of sewing machines. Yes we do. Peter is our fully qualified resident sewing and embroidery machine & overlocker technician. He is fully certified to service and repair all the brands we sell. Click here for more information on Peter and our repair section.
- I want to make my own clothes. Do you have classes for dressmaking. Yes we do. We have classes in basic dressmaking, for those who want to learn the basics of making garments for their kids and themselves. We also have classes using the Bernina My Label software, to enable you to make garments tailor-made for YOUR body.
 I admire what I see people make with their sewing machines and would like to be creative too. I just don’t have the talent. We hear this every day! Just try a sewing or patchwork class with us, and you will see just how easy it is to be a creative sewer. Just like others before you, you will be surprised at what you can achieve with the support and encouragement of our teaching staff.- I live in the Redlands and want a new sewing machine, what can you offer me? When you buy a new sewing machine, embroidery machine, or overlocker from us, you also get free lessons to show you how to use all the features of your new machine, you get free Club membership, entitling you to 10% discount on full price fabrics and other sewing products for a full year after your purchase. We want to encourage you to use your new machine and get the satisfaction from your creative sewing that we all aspire to.
- I love your shop and your helpful staff and would love to buy my sewing machine from you, but I live too far away to take advantage of your free lessons. We spend a lot of time each day helping our customers on the phone with their sewing problems. We have a 1300 telephone number that most people in Australia can access from a land line phone for the cost of a local call. The number is 1300 739 464. It’s easy to remember as 1300 SEWING. You can email us with you questions too.
 I am a teacher at a local high school. How can you help us? We service and repair sewing machines for local secondary schools annually during the Christmas holidays. We provide a repair service on an “at call” basis during the year also. Just phone us, and we will pick up your machines requiring attention, repair them and return to your school promptly. We pick up and return free of charge in the Redlands. Click here for our Schools section.- Can you help us with teaching? Yes we can. Our teachers hold Queensland "Blue Cards" and can provide exclusive sewing classes either at our premises or at your school. We teach the 4D sewing embroidery software program, and this is an excellent supplement to both IT and manual arts classes at high schools and colleges.
- I love your shop, but I can buy some fabrics cheaper at chain stores than I can from you. Generally the saying “You get what you pay for” applies. Our fabrics are generally of better quality & design than you will purchase for a similar price at a chain store. Most of our customers are seeking assistance with colour matching, design assistance and other advice when they purchase their fabrics from us. This help is willingly given “free of charge” to help our customers get the most benefit with their sewing projects. A service not usually available from chain stores.
 I love your shop, but I can buy a sewing machine cheaper at chain stores than I can from you. Again the saying “You get what you pay for” applies to most things we buy. “One size fits all” does not apply when buying a sewing machine, embroidery machine or overlocker. Unless you are buying a very basic sewing machine, you will have a vision of what you want to achieve with your sewing craft. We spend time with you to help you select a machine that will meet your specific requirements. We also provide you with free lessons to show you how to use all the features that your new machine has to offer. We are always available to help you overcome any problems along the way. The manufacturers warranty is backed up by our sewing machine technician in the store. The service that we provide our customers is certainly not available from the “chain stores” nor from many other sewing shops!- I like to buy from a “bricks and mortar” shop. One that I know has existed for sometime and that I am confident will be there for me in the future. We are now in our ninth year. We have always had a shop front location. Most of our customers visit our “bricks and mortar” shop to make their purchases. More and more of our regular customers are now confidently buying on-line from our web shop. They know that if they need any help, we are just at the end of the telephone during our normal business hours. Or they can contact us anytime by email at sew@baystitch.com.au
- What if I am dissatisfied with my purchase. To view our Returns Policy just click here.
- What Classes and Clubs do you have and when do you have them? Just click here to download our list of Classes and Clubs. Or you can click here to download our Classes Calendar. If you would like to enroll for any Class or Club, you can either email us or phone us on 1300 739 464. (That's 1300 SEWING)
- I like your web shop, but I still feel better by ordering from you by phone. That’s quite OK. Many of our customers still prefer to select the products that they wish to order from our web site, and then phone us to place their order. We enjoy talking to our customers too, and direct contact enables any queries to be quickly resolved. Just call us on 1300 739 464 (That's 1300 SEWING).
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